HOW TO REFILL YOUR HORMONES
We always refill your hormones until you are legally due for a lab and follow-up visit. If you need a 30 day courtesy refill of your hormones until your labs are final, please submit the REFILL REQUEST form. We need our patients taking the hormones regularly without disruption for at least two weeks prior to the testing for it to be accurate.
Please do not text the doctor you need refills without first filling out the above form. The form is required to avoid medication errors and we require you to confirm your pharmacy and medication information to ensure the refill is done correctly.
QUESTIONS ABOUT HORMONE TESTING?
Hormone patients should check in at the lab no later than 8am. Hormones must be tested while the patient is fully hydrated with water but fasting (no food, caffeine, or AM hormones) during days 21-25 of the menstrual cycle unless otherwise stated on your labslip. PM hormones should be taken the night prior.
Please do not get your hormones checked when you are not on the hormones consistently the two weeks prior to testing, or if you have accidentally taken any AM hormones as this will cause hormone safety issues.
Our hormone lab results take a minimum of 2-3 weeks to become final. Please do not contact the office after 1-2 days expecting a lab review. We recommend you wait for the doctor to inform you the labs are final and correct before scheduling a follow up to avoid multiple appointments.
WHERE IS MY LAB SLIP?
All lab slips are given directly to the patient at their appointment, or via a portal email. We never send your lab slip to the lab. Please ensure you are at the correct lab that is contracted with your insurance company. While some companies do not care which lab you are at, some policies may deny 100% of your charges should you be at the wrong lab. Labcorp is our preferred lab, due to fewer errors and wait times than Sonora Quest.
HOW TO CONTACT THE NATUROPATHIC DOCTOR
Please allow your doctor 2-5 business days to respond to all text message requests. The doctor will need time to pull your chart and review it before providing a response.
SAME-DAY REQUESTS & EMERGENCIES
For all same-day requests, appointments and emergencies, please go to the emergency room. Our clinic specializes in chronic disease management for women. We are not set up as an emergency room or urgent care and rarely can fulfill same-day appointment requests, let alone text message requests.
WHEN DO I NEED AN APPOINTMENT?
Patients should plan to be seen monthly until their symptoms improve. Generally Naturopathic Doctors need to work with patients for 3-6 months until their chronic disease condition is improved and then annually or as needed after that.
For new treatment plans, FMLA paperwork, disability paperwork, or to receive Naturopathic service, please book a visit on our SCHEDULE page or call (480) 837-0900 for assistance. We must see you annually to legally provide any medication.
WHAT CAN THE NATUROPATHIC DOCTOR HELP ME WITH VIA TEXT MESSAGE?
Text messaging is for communicating clarifications, pharmacy delays, lab errors, improvements, requesting labslips, and reporting adverse reactions. Please do not text the doctor about emergencies, this is not the purpose of text messaging and we are not set up for urgent care or emergency care.
Licensed Naturopathic Doctors in Arizona legally cannot treat patients via text message, perform med checks, or lab reviews. In the rare event the doctor is simply spot-checking one hormone value between visits please allow two weeks for the labs to be processed and reported outside of a scheduled appointment. The doctor will need time to pull your chart and compare the values. Otherwise, we expect patients to schedule their appointments and be respectful of the doctor's time.